FAQ

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The meter is charged from point to point.

BookUrTaxi offers the easiest way to book a cab, featuring verified, professional, and well-groomed drivers, easy cancellations, and clean vehicles, backed by over 17 years of experience.

These costs are payable by the guests as per actuals.

For vehicles with up to 7 seats, the minimum billing is 200 km per day. For vehicles with more than 7 seats, the minimum billing is 250 km per day.

We adhere to the Motor Vehicles Act 1988.

Yes, all vehicles are sanitized and drivers wear masks and follow social distancing protocols.

Car rental is one of the safest options during a pandemic as it allows you to control who you travel with and use the vehicle as if it were your own.

You can download a tax invoice within 72 hours of returning your vehicle. If you encounter any issues, please email us with your name and rental agreement/reservation number, and we will send a copy within 48 hours. For assistance in understanding your invoice, please contact Customer Service.

Please contact the location where you returned your vehicle. You can find the number on your Rental Agreement or locate it here.

Yes, you are responsible for any parking tickets or traffic violations that occur during the rental period. An administration fee may be charged to process the transfer of infringement notices to the renter.

When a customer presents a credit card, we take an authorization hold for the rental duration. This amount is released after the vehicle is returned. The bank may present this as a pending transaction, reducing the available balance. It might appear as a debit on your statement, but it is not.